Most businesses think they have great customer service but in reality they don’t. A lot of times they focus on improving their marketing and refining their sales process just to get more customers. They forget to give more value to their existing customers through great customer service.
Great customer service reflects from employees. Customers won’t be any happier than what the employees are. Your customers can feel it, they know it, they understand it and they will respond by staying loyal to your brand. Happy employees reflect great customer service and the company as a whole.
“They (Businesses) think they provide great customer service, but in reality they don’t.”
“Human nature dictates that customers will only focus on the negative.”
“The statistics also shows that it takes 12 positive to make up for the 1 negative”
“Customers that have a positive experience, they’re 60% to 70% more likely to buy from you.”
“Customers won’t be any happier than what the employees are”
“When you provide great customer service in a business, you don’t have to say it.”